Question 1

How do I place an order?

Accepted Answer

Browse as a guest or signed in, add items to your cart, then check out as a guest, or log in / register at checkout.

Question 2

Can I change my order after placing it?

Accepted Answer

Contact support as soon as possible. Orders already handed to our carrier can no longer be changed.

Question 3

How long does shipping take?

Accepted Answer

Orders are processed within 2–3 business days and delivered in about 7–12 business days. See our Shipping Policy for details.

Question 4

What payment methods do you accept?

Accepted Answer

We accept Visa, Mastercard, American Express and Discover credit and debit cards through our secure Stripe checkout. Your card details go straight to Stripe - we never see or store them.

Question 5

What is your return policy?

Accepted Answer

Unworn items in original packaging can be returned within 14 days of delivery. See our Returns page for full details.

Question 6

How does the wishlist work?

Accepted Answer

Tap the heart on any product to save it. Guest wishlists are saved on this device and merge into your account when you log in.

Question 7

Do I need an account to shop?

Accepted Answer

No — you can browse and check out as a guest. An account lets you track orders, save addresses and keep your wishlist.

Question 8

How should I care for my jewelry?

Accepted Answer

Store pieces separately, avoid contact with perfume and water, and clean gently with a soft cloth.

Frequently Asked Questions